# Support – Annual Service Plan

£75.00

- [Description](https://callgenietv.com/product/services-annual-plan/#tab-description)

Annual Service Plan provides 12 months maintenance support delivered by Smart Life Solutions, or one of our service partners, outside the 12 months warranty included with the original purchase of a CallGenie system.

**Services that are included:**

- 8 working hour response to system failures
- Provision of CallGenie software updates
- Management of Teams
- Preventative maintenance
- Discounted replacement system units (Mini PC) in the event of a hardware failure

**Services that are not included:**

- Configuring CallGenie to work with a different television
- Transfer of ownership of a CallGenie system to a new user

**Pay As You Go Services**

If you don't want to commit to an annual service plan, you can use our pay-as-you-go service. This is charged at £30 inc VAT for each ½ hour of service that is provided.

[Buy ½ Hour of Support](https://callgenietv.com/product/services-%C2%BD-hour/)

### Contact Us

Ask a question or check your television will be compatible with CallGenie

#### Phone

+44 (0)1252 918824

#### Address

45 Fairhaven Avenue, West Mersea, Essex, CO5 8EZ, UK

#### Email

[info@smart-life-solutions.co.uk](mailto:info@smart-life-solutions.co.uk)