What is CallGenie?
CallGenie is a simple video calling device that connects to the user’s television, making it easy for elderly or disabled individuals to stay in touch with loved ones—without having to press any buttons or use complex technology.
What is included with CallGenie?
Your CallGenie bundle includes everything you need to get set up. Inside, you’ll find a mini-PC with CallGenie pre-installed, a power cable, HDMI cable, and your chosen webcam. All you’ll need is an internet connection and a television with an HDMI port.
For a full list of what’s included in your specific bundle, please visit our shop page.
Why does CallGenie use a television instead of a tablet?
The television is often the largest screen in the home and typically has the best sound. For many older people, it’s also where they feel most comfortable—often seated in their favourite spot, right in front of it. By using the TV for communication, everything becomes easier to see and hear. This setup is especially helpful for people living with dementia, visual impairments, or reduced mobility.
Will my loved one receive unwanted calls?
No. Only trusted, pre-approved contacts can call through CallGenie. This keeps your loved one safe and prevents scam or spam calls.
Which webcam is best for me?
All our webcams offer crisp Full HD (1080p) video and include built-in privacy shutters for peace of mind. The main differences come down to field of view (how much the camera sees) and whether the zoom is fixed or adjustable:
Brio 100 – Standard View (58°)
Best for one person in frame. A great choice if you’re always sitting in the same spot.Brio 300 – Wide View (70°)
Ideal for two people, or one person who moves between two nearby locations (like a bed and chair).Brio 500 – Zoom & Variable View (65–90°)
Our most advanced webcam. Adjustable field of view and 4× zoom make it perfect for flexible setups with one or two people.
Still not sure? Get in touch and we’ll help you choose the right one for your space.
Can I get VAT relief if the person using the product is disabled?
Yes, you can. If you or the person you’re buying a CallGenie Appliance for someone in the UK who is chronically sick or disabled and will be using it for personal or domestic use, you’re likely eligible for VAT relief.
You may qualify if any of the following apply:
You have a long-term physical or mental impairment that significantly affects your ability to carry out everyday activities
You have a condition that’s treated by the medical profession as a chronic illness (e.g. diabetes, Alzheimer’s disease)
You have a terminal illness
To claim VAT relief, simply fill out our VAT Relief for Disabled form during checkout.
Please note: as required by HMRC, Smart Life Solutions must keep a record of all VAT relief claims, including names, addresses, and relevant information. This may be shared with HMRC if requested.
You don’t ship to my country. Can I still have a CallGenie system?
Yes — you can still put a CallGenie system together yourself.
If we can’t ship a full bundle to your country, you can buy the CallGenie software licence from us and source the other parts locally (like the small PC, webcam, and cables). We’ll guide you through exactly what you need, and once it’s set up, it works just the same.
That way, your loved one still gets the same easy, auto-answer video calls on their TV — no matter where in the world they live.