The CallGenie Do Not Disturb Button

The Do Not Disturb button gives carers a simple way to pause incoming calls while personal care is being delivered, and re-enable them the moment they’re done.

• Speak to the care home before installation. You’ll need their permission to connect to WiFi and install the device.

• Share this page with care staff so they understand how it works.

• Avoid calling at care times — like meals or personal care. Let everyone know when it’s best to ring.

• End the call quickly if a carer ever asks — a little courtesy goes a long way.

• Take a moment to understand the system — knowing how CallGenie works can ease concerns.

• Reassure your team that the webcam is only active during calls, and always visibly lit.

• Encourage families to stay in touch — regular calls can boost a resident’s mood and sense of belonging.

• Use it as a bridge — families can be part of important conversations when decisions need to be made.

• Politely ask callers to hang up if a call comes at the wrong time — they’ll understand.

CallGenie’s Here to Help — Not to Watch

We designed CallGenie to reduce isolation, not create tension. It helps families stay connected and supports the incredible work you do, quietly and respectfully in the background.

Why Families Use CallGenie in Care Homes

CallGenie helps residents stay in touch with the people who matter most. Once installed, it allows video calls to appear automatically on the resident’s TV — no buttons, no remotes, no confusion.

For families, this means

• Being able to check in regularly, even from another city or country
• Including Mum, Dad, or Grandad in birthdays, weddings, and Sunday catch-ups
• Staying part of each other’s everyday lives

For care homes, this brings:

• Happier, more settled residents who feel closer to their families
• Easier conversations when care decisions need to be made
• A simple way to support emotional wellbeing — without extra admin